Refund & Cancellation Policy

• Billed in advance. Each billing period is charged on its first day.
• Non-refundable for the current period. Once a billing period starts, the fee for that period is not refunded.
• Cancel anytime. Cancelling stops the nextrenewal; access continues through the end of the period you’ve already paid for.
• No cancellation fees, no minimum term.
• Billing errors are always refunded. If we charged you incorrectly, we fix it.

Shredior subscriptions are billed in advance on a recurring basis (monthly or annual, depending on the plan you chose). The first charge occurs the day you subscribe; subsequent charges occur on the same calendar day of each billing period.

We send an email reminder 3 days before each renewal so you can review or change your plan before being charged. The reminder includes the renewal date, amount, and a link to manage or cancel.

Founding-coach free months

Founding coaches receive their first three (3) months free. The plan then renews at your plan’s standard rate (announced at launch) unless cancelled before the free period ends. You can cancel at any time during the free months from Settings → Billing and you will not be charged.

Currencies & taxes

Subscription prices are displayed in USD. Sales tax, VAT, or GST is calculated at checkout based on your billing address and added to the total. International cards are accepted; foreign-exchange and any cross-border fees are determined by your card issuer.

Subscriptions are billed in advance and are non-refundable for the current billing period. When you cancel, you keep access until the end of the period you’ve already paid for; you are not billed for the next period.

Exceptions where we will issue a refund

1. Billing errors — duplicate charges, wrong amounts, charges after cancellation, charges to the wrong card. Refunded in full to the original payment method within 5–10 business days.
2. Failure of the Service — if a documented platform outage materially prevents you from using the Service for an extended period, we will issue a pro-rated refund or credit at our reasonable discretion.
3. Unauthorized charges — if your account was compromised and an unauthorized renewal was processed, contact billing@shredior.com within 60 days and we will investigate and refund where appropriate.
4. Statutory rights — where applicable consumer-protection law (e.g. EU/UK consumer-rights law) grants you a non-waivable right to a refund, that right takes precedence over this policy.

EU / UK 14-day right of withdrawal

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal on your initial purchase. By starting to use the Service immediately, you request its immediate performance and acknowledge that, once the Service has been fully performed, your right of withdrawal is lost. Where the right still applies, email billing@shredior.com within 14 days of your initial purchase and we will refund you.

You can cancel a subscription at any time, by yourself, in two clicks:

1. Log in to Shredior
2. Go to Settings → Billing → Manage Plan → Cancel subscription

You will receive an email confirming the cancellation, the date your access ends, and a link to reactivate if you change your mind. There are no cancellation fees, exit interviews, or retention dark-patterns.

If you cannot access your account, email billing@shredior.com from the email address on file and we will cancel for you within one business day.

If you believe you have been billed in error, contact billing@shredior.com within 60 days of the charge. Include the charge date, amount, last four digits of the card, and a short description of the issue. We resolve 98% of billing inquiries within 48 hours; verified errors are refunded to the original payment method within 5–10 business days.

If you have a billing issue, please contact us first. Filing a chargeback before contacting us can lead to your account being suspended while the dispute is investigated. We work hard to resolve every legitimate billing question quickly and amicably — chargebacks rarely lead to a faster outcome.

Annual plans are billed in one payment at the start of the 12-month period and are not pro-rated when cancelled mid-term. If you cancel an annual plan, you keep access until the end of your paid year.

If you switch from monthly to annual mid-cycle, the unused portion of your current monthly period is credited toward the new annual charge. Downgrading from annual to monthly takes effect at the next renewal.

When a client subscribes to a coach through Shredior, the same rules apply: billed in advance, non-refundable for the current period, cancel anytime to stop future renewals. Coaches may, at their discretion, issue partial refunds to clients through the Shredior dashboard.

Shredior is the platform that facilitates these payments via Stripe Connect; the coach is the seller of the coaching service. Refunds for coaching subscriptions are issued by the coach at their discretion through the Shredior dashboard, with Shredior facilitating the processing. The coaching relationship itself is between client and coach. Disputes about the quality, scope, or substance of coaching should be raised first with your coach; if not resolved, contact support@shredior.com and we will help mediate.

Billing & refunds: billing@shredior.com
Customer support: support@shredior.com
Response time: Within 1 business day, Mon–Fri 9 AM – 6 PM CT

Shredior, Inc.
1209 W 6th St, Suite 200
Austin, TX 78703, USA
EIN 88-3214590