Terms of Service

You must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction to use the Service. By clicking “I agree,” creating an account, or otherwise accessing the Service, you confirm that you have read, understood, and accept these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

Shredior is a Software-as-a-Service platform that helps fitness coaches manage their coaching businesses and helps clients receive coaching. The Service includes program creation tools, nutrition planning, client progress tracking, in-app messaging, session booking, public coach directory listings, and subscription billing infrastructure.

Registration

To access most features you must register an account. You agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for all activity on your account.

Account security

You are responsible for safeguarding your password and for any activity that occurs under your account. Notify us immediately at security@shredior.com of any unauthorized access. Shredior is not liable for losses caused by failure to keep your credentials confidential.

Suspension

We may suspend or terminate an account at any time if we reasonably believe you have violated these Terms, applicable law, or platform policies, or if your account creates risk for other users.

Plans

Coaches subscribe to a Shredior plan (Solo, Pro, or Team) billed monthly or annually in USD. This platform subscription fee is what coaches pay Shredior.

Shredior is a platform that facilitates payments between clients and coaches via Stripe Connect. The coach is the sellerof the coaching service; Shredior is not the seller and does not provide the coaching itself. Coaches are connected-account sellers who must comply with Stripe’s Connected Account Agreement and are solely responsible for their own taxes on the coaching services they sell.

Founding-coach offer

Coaches who join the pre-launch waitlist and are accepted into the founding cohort receive their first three (3) months free. After the free period, the plan renews at your plan’s standard rate (announced at launch) unless cancelled before the free period ends. The founding offer requires no card to join the waitlist, has no minimum term, and may be cancelled at any time.

Billing cycle & auto-renewal

Subscriptions automatically renew at the end of each billing period at the then-current price unless cancelled before the renewal date. We send an email reminder three (3) days before each renewal so there are no surprises.

Cancellation

You may cancel a subscription at any time from Settings → Billing. Cancellation stops future renewals; access continues through the end of the period you have already paid for. There are no cancellation fees and no minimum term.

Refunds

Refund rights are described in detail in our Refund Policy, which is incorporated into these Terms by reference. In summary: subscriptions are billed in advance and are non-refundable for the current billing period, except in the case of verified billing errors or as required by applicable law.

Price changes

We may change subscription prices on 30 days’ notice. Changes apply at the next renewal; you may cancel before the new price takes effect.

Taxes

Prices exclude applicable sales tax, VAT, or other government charges, which are calculated at checkout based on your billing address.

• Accuracy. Coaches must provide accurate credentials, certifications, and program content. Misrepresentation is grounds for immediate termination.
• Communication. Coaches must respond to client messages and check-ins within the time frames they publish on their profile.
• Scope of practice. Coaches must not provide medical diagnoses, prescribe medications, or otherwise practice outside the scope of their certifications.
• Independent contractors. Coaches are independent professionals, not employees of Shredior. Coaches are solely responsible for their tax obligations, insurance, and compliance with local licensing laws.
• Client data. Coaches may only use client data to deliver the coaching service. Coaches must not export, share, or sell client data without explicit consent.

• Health disclosure. Clients must provide accurate health information, including known medical conditions, injuries, and medications, so coaches can program safely.
• Medical clearance. Clients must consult a qualified medical professional before starting any fitness or nutrition program delivered through the Service.
• Honest reporting. Clients must report check-in data honestly. Falsified data can compromise programming and is a violation of these Terms.
• Respect. Clients must communicate respectfully with coaches and other users.

Coach content

Coaches retain ownership of the original programs, meal plans, and coaching content they create on the Service (“Coach Content”). By posting Coach Content, you grant Shredior a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute it solely as needed to operate and improve the Service.

Platform

The Shredior platform — including all software, design, trademarks, and brand assets — is the exclusive property of Shredior, Inc. and is protected by U.S. and international intellectual property laws. You may not copy, reverse-engineer, or create derivative works based on the platform.

Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable license to use that feedback without restriction or compensation.

You agree not to use the Service to:

• Violate any law, regulation, or third-party right;
• Impersonate any person or misrepresent your affiliation;
• Upload viruses, malware, or any harmful code;
• Scrape, crawl, or use automated tools to collect data;
• Send unsolicited commercial messages (“spam”);
• Sell, resell, or sublicense access to the Service;
• Use the Service to provide medical advice or prescribe drugs;
• Engage in fraud, money laundering, or sanctioned transactions;
• Harass, threaten, or discriminate against other users.

You may terminate your account at any time by cancelling your subscription and contacting support@shredior.com to request account deletion. We may suspend or terminate your access immediately if you breach these Terms, create legal or security risk for the platform, or fail to pay amounts due.

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination — including IP, liability, and dispute-resolution provisions — will survive.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Shredior disclaims all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement.

Shredior is not responsible for the acts, omissions, programming choices, or advice of independent coaches on the platform. Coaching is delivered by coaches; the Service is the conduit.

In no event will Shredior’s total liability to you for any claim arising out of or relating to the Service exceed the amount you paid Shredior in the twelve (12) months preceding the event giving rise to the claim, or US $100, whichever is greater. Shredior will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware.

For consumers resident in the EU, UK, or other jurisdictions that grant non-waivable consumer rights, those rights are unaffected by this section.

Questions about these Terms? Get in touch:

Shredior, Inc.
1209 W 6th St, Suite 200
Austin, TX 78703, USA
Email: legal@shredior.com · Support: support@shredior.com